Terms and Conditions

Introduction

Welcome to Kalakriti ("we," "our," or "Company"). These Terms and Conditions ("Terms") are a legally binding agreement between you ("User," "you," or "your") and Kalakriti. They govern your access to and use of our website, mobile applications, products, and services (collectively, the "Services"). By using our Services, you agree to comply with these Terms.

1. Acceptance of Terms

1.1. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. This includes any additional guidelines, policies, or future modifications we may introduce.

1.2. If you do not agree to these Terms, you must immediately stop using our Services. Continued use of the Services will be considered as your acceptance of these Terms.

2. Intellectual Property Rights

2.1. Ownership

• All content, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Kalakriti or its content suppliers. This content is protected by international copyright laws.
• The trademarks, service marks, and logos ("Marks") displayed on our Services are owned by Kalakriti or third parties. These Marks are protected by intellectual property laws and cannot be used without permission.
• Users are prohibited from using, copying, reproducing, republishing, uploading, posting, transmitting, distributing, or modifying any Content or Marks without prior written consent from Kalakriti.

2.2. License

• Kalakriti grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for personal, non-commercial purposes only.
• This license does not permit any resale or commercial use of our Services or Content. Any unauthorized use may result in termination of your access to the Services.

3. User Accounts and Security

3.1. Account Creation

• You must be at least 18 years old to create an account on Kalakriti. By creating an account, you confirm that you meet this age requirement.
• You agree to provide accurate, current, and complete information during the registration process. Providing false or misleading information may result in account suspension or termination.
• You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Do not share these details with anyone.

3.2. Account Security

• You must immediately notify us if you suspect any unauthorized use of your account or any security breach. We are not responsible for any losses arising from unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activities. You will be notified of such actions via email.
• You are solely responsible for all activities that occur under your account, including purchases, interactions, and content submissions.

4. Product Information and Pricing

4.1. Product Descriptions

• We strive to provide accurate and detailed product descriptions, specifications, and images. However, minor discrepancies may occur due to technical or human errors.
• Colors of products may vary depending on your device's display settings, screen resolution, or lighting conditions. We recommend checking multiple images for a better understanding.
• We reserve the right to modify product specifications, features, or availability without prior notice. Such changes will not affect orders already placed.

4.2. Pricing and Availability

• All prices listed on our Services are in the applicable currency and are subject to change without notice. Prices may vary based on promotions, discounts, or regional factors.
• Products are subject to availability and may be discontinued at any time. If a product becomes unavailable after you place an order, we will notify you and provide alternatives or a refund.
• In case of pricing errors, we reserve the right to cancel orders before shipment, contact you for further instructions, or offer alternative products at the correct price.

5. Payment Terms

5.1. Accepted Payment Methods

• We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), digital wallets (PayPal, Google Pay, Apple Pay), net banking (for supported banks), and UPI payments.

5.2. Payment Processing

• All payments are processed through secure, encrypted connections to ensure the safety of your financial information. We do not store your payment details directly.
• Payment information is stored by licensed payment processors in compliance with industry standards. Kalakriti does not have access to your full payment details.
• Authorization holds may be placed on your payment method to verify funds. These holds are temporary and will be released according to your bank's policies.

5.3. Billing

• You agree to pay all charges at the prices listed at the time of purchase. This includes applicable taxes, shipping fees, and any additional charges.
• For recurring subscriptions, payments will be billed automatically unless you cancel the subscription before the next billing cycle. You will receive reminders before each billing date.
• All fees are non-refundable except as expressly provided in our Refund Policy. Please review the Refund Policy for details on eligibility and processes.

6. Shipping and Delivery

6.1. Shipping Methods

• We offer multiple shipping options, including Standard Delivery (5-7 business days), Express Delivery (2-3 business days), and Same-Day Delivery (available in select locations only).

6.2. Delivery Terms

• Shipping times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather, customs, or carrier issues.
• Force majeure events, such as natural disasters or pandemics, may delay deliveries. We will notify you of any significant delays and provide updates.
• The risk of loss or damage to products transfers to you upon delivery to the carrier. Ensure you inspect the package upon receipt and report any issues immediately.
• Additional charges may apply for remote locations, express shipping, or special handling requirements. These charges will be displayed during checkout.

6.3. International Shipping

• For international orders, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the product price.
• Import restrictions vary by country. Please check your local regulations before placing an order to avoid delays or confiscation of goods.
• Delivery times for international orders may be extended due to customs processing or carrier delays. We recommend choosing express shipping for faster delivery.

7. Returns and Refunds

7.1. Return Eligibility

• Items must be returned within 7 days of delivery to be eligible for a refund or exchange. Late returns will not be accepted.
• Products must be unused, unworn, and in their original packaging with all tags attached. Any damage or missing components may result in a rejected return.
• You must provide the original receipt or proof of purchase with your return. Without this, we cannot process your refund or exchange.

7.2. Non-Returnable Items

• Customized or personalized products cannot be returned unless they are defective or damaged upon delivery.
• Intimate wear, accessories, and sale items marked as "Final Sale" are non-returnable. Please review product details carefully before purchasing.
• Digital products, such as downloadable files or software, cannot be returned once downloaded or accessed.

7.3. Refund Process

• Refunds will be processed within 10 business days of receiving the returned item. The refund will be issued to the original payment method used during purchase.
• Original shipping charges are non-refundable. If you choose to return an item, you are responsible for the return shipping costs.
• If the returned item is damaged or does not meet return eligibility criteria, we may deduct a restocking fee or refuse the refund.

8. Limitation of Liability

8.1. Disclaimer of Warranties

• Our Services are provided "as is" without any warranties, express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or meet your expectations.
• We are not responsible for third-party content, services, or websites linked to our Services. Use them at your own risk.

8.2. Limitation of Damages

• Kalakriti shall not be liable for indirect, incidental, or consequential damages, including lost profits, revenue, business interruption, or loss of data.
• Our maximum liability for any claim related to the Services or products is limited to the amount you paid for the specific product or service in question.

9. Privacy and Data Protection

9.1. Data Collection

• We collect and process personal data as described in our Privacy Policy. By using our Services, you consent to such collection and processing.
• You have the right to access, correct, delete, or object to the processing of your personal data. Contact us for assistance with these requests.

9.2. Data Security

• We implement reasonable security measures, including encryption and secure servers, to protect your personal data from unauthorized access or breaches.
• We regularly review and update our security practices to comply with industry standards and protect your information.

10. Governing Law and Jurisdiction

10.1. Applicable Law

• These Terms are governed by the laws of [Your Country/State]. Any disputes arising from these Terms will be resolved in the courts of [Your Jurisdiction].

10.2. Dispute Resolution

• In case of disputes, both parties agree to attempt informal resolution first. If unresolved, mandatory mediation will be required before litigation.
• Class action lawsuits are waived, and arbitration may be required as per local laws.

11. Amendments and Modifications

11.1. Terms Updates

• We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms. We will notify you of material changes via email.

11.2. Service Modifications

• We may modify, suspend, or discontinue any aspect of the Services without notice. This includes imposing limits on certain features or restricting access to parts of the Services.

12. Termination

12.1. Termination by User

• You may terminate your account at any time by contacting us. Outstanding obligations, such as unpaid fees, will survive termination.

12.2. Termination by Kalakriti

• We may terminate or suspend your account for violations of these Terms, fraudulent activity, illegal use, or non-payment. Termination may occur without prior notice.

Contact Information

For questions about these Terms, please contact us at:

• Email: digital@kalakriti.com
• Phone: +91-9810776202
• Address: 416, 4th Floor, Qutab Plaza, DLF City Phase-1, Gurugram

Last Updated: February 6, 2025