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Scarlet Cookie Jar - Kalakriti
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Frequently asked question
Order & Payments
We accept major credit/debit cards, UPI, net banking, and wallet payments like Paytm and Google Pay.
Once your order is shipped, you’ll receive a tracking link via email or SMS.
Orders can only be modified or canceled before they are dispatched. Please contact us at the earliest.
Yes, we use industry-standard encryption to ensure all payments are safe and secure.
Returns
You can return unused and undamaged products within 7 days of delivery.
To initiate a return, contact us with your order details. We’ll guide you through the process.
Customized or personalized items are non-returnable unless damaged during delivery.
Refunds are processed within 7-10 business days to your original payment method after the return is verified.
Vouchers & Discounts
Enter the voucher code at checkout. The discount will be applied automatically.
No, only one voucher can be used per order.
Vouchers are non-transferable and can only be redeemed on our website.
Product & Care
Yes, most of our ceramic and glassware items are microwave and dishwasher safe. Specific details are mentioned on each product page.
Each piece is handcrafted and glazed individually, leading to slight color and texture variations. This adds to the uniqueness of our products.
For best results, clean with warm water and a mild detergent. Wipe dry with a clean cloth to prevent watermarks.
Yes, we use sustainable practices in our production process, ensuring minimal environmental impact.
Shipping & Delivery
Shipping costs are calculated at checkout based on the weight and destination of your order.
Delivery times vary depending on your location. Typically, orders are delivered within 5-10 business days.
Currently, we ship within India only. For bulk orders outside India, please contact us directly.
If your product is damaged during transit, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
Yes, express shipping options are available at an additional cost during checkout.
business-to-business
To place a wholesale order, simply provide us with some basic info by clicking Here. If you have any specific requirements or customization requests, feel free to mention that as well.
Yes, we will provide a valid Tax invoice with your GST number.
We occasionally run special promotions and exclusive deals for our wholesale customers. Make sure to subscribe to our newsletter or contact our wholesale team to stay updated on the latest offers.
We accept a variety of payment methods for wholesale orders, including Bank account transfer, Credit/ Debit Cards, Net banking, or via QR codes. Our payment process is secure and streamlined to ensure a hassle-free experience.
Yes, in most cases, you can mix and match products to meet the minimum order quantity. This flexibility allows you to create a customized wholesale order tailored to your business needs.
Sorry, each of our products is delicately handmade and cannot be offered as a free sample. However, you can order samples at the mentioned site price, which can later be adjusted in your bulk order, if any. This is not returnable.
The turnaround time for wholesale orders depends on factors such as order size, customization requirements, and product availability. Our team will provide you with an estimated delivery time when you place your order.
Contact us to discuss your specific requirements, and we'll work with you to create a personalized solution.